Customer Service

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For purchases made from AIDERRY
12-month warranty for quality-related issues
For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT . Reminder: Be sure to use your product as directed. 
Free user support
Not sure how to get your AIDERRY product to work properly? Contact our support team, friendly support team for quick solutions.
Limitations and notes
• If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return. 
• For warranty details on our cases and screen protectors, please refer to the product’s detail page. 
Friendly reminder:When contacting us for help, be sure to have your Anker product handy for troubleshooting!
Contact us
Phone: (CN)+86-0755-83583360

For purchases not made from AIDERRY
Please contact the retailer you purchased from
Our returns and exchange service is limited to all purchases made directly from AIDERRY. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of AIDERRY products is prohibited.) 

In the event our exchange policy changes, we’ll be sure to update this page.